St Martins Lodge

Apr 30th, 2023

Lovely building, good location, parking at rear. Reception is in adjacent building. Unfortunately we stayed same night as local function and had an extremely hyper youngster running and squealing between rooms adjacent to us from 11pm onwards. Family also had room doors wide open and various people coming and going and sitting chatting and playing games with youngster. We were very glad when they all finally went to bed at 2.30am. Just one of those things. We did debate phoning the emergency contact phone number but kept thinking not emergency and wee one would want to go to bed eventually. Walkability: Opposite Cathedral and Richard 3rd exhibition. Pubs/ restaurants nearby but not in hearing distance
Apr 30th, 2023

Apr 10th, 2023

Mar 28th, 2023

Left my very expensive face wash in the bathroom. Called to let them know and the first person I spoke to said theyd have a look and that if it was lost Id be reimbursed. After two weeks and no contact, I called back only to be told by someone else that i actually wont be reimbursed and that it wasnt left there because housekeeping wouldve put it in lost and found. Well clearly not, if its not there and I 100% left it there. Someone obviously realised it was an expensive and very much brand new face wash and then decided to keep it. Ill just buy another one its not a huge deal but just be careful when leaving things behind as youll be promised one thing and then told another after your belonging is stolen. The business have now responded to this response chatting absolute rubbish as expected. Im sure phone calls are recorded so if your memory is failing you or if you want to lie, just listen back to the call and its that simple. Any legal action you want to take will only work in my favour so feel free to use this as my statement. Disgrace of a business and your integrity. Do your worst.
Apr 25th, 2023