Guy Crabb Plumbing & Heating

Really poor customer service from Guy Crabb, & 4 weeks after their boiler engineers 1st visit I still have no hot water! Guy Crabb staff totally abrogate any responsibility, and just blame their suppliers for the ongoing delay in obtaining the spare parts they need. As of now, I have no timescales from Guy Crabb to repair my boiler & still have no hot water! I would definitely not recommend using this Company. Nigel Rawlings, Bridport, Dorset. Service: Water heater repair
Jan 17th, 2023

Positive: Professionalism, Punctuality, Quality Service: Toilet repair
Nov 7th, 2022

Oct 10th, 2022

Aug 23rd, 2022

Whenever I drive or walk through Bridport, I always notice a Guy Crabb van. I wanted a number of refurbishments done on my bathroom, en-suite and utility rooms and being fairly new to the area, wondered who to choose. My neighbours were not any help as they all had poor experiences with one man bands or other small firms. So I thought why not try Guy Crabb, they must be doing something right with so many vans. We popped into their showroom on Gore Cross business park last June and left them a list of work to be done and asked for a quote. The very pleasant lady did tell us that they had a huge backlog of work since the pandemic and it might be many weeks before they could visit my home to quote. Well it was October when a very nice man called Mike Smyth visited to quote. He was very knowledgeable and friendly. 2 weeks later we received an itemised quote which we accepted immediately after choosing specific taps, wall panels and a pan at their showroom. It was Jan 23 before they were able to start work and a young man called Shane was assigned to carry out the work. He was very pleasant and friendly but also very professional, methodical and meticulous in his work. It took 3 1/4 days to install 3 shower panels, a new shower, 2 basin taps, 1 utility sink tap and a new loo pan. He did encounter a few issues withe the existing installations but overcame those. The invoice was exactly as per the quote but with the additional components used charged for. All in all, this was great work by a most professional company. Every employee that we either met or spoke to on the phone were friendly, happy and professional. The only downside was the wait until they could do the work. Was it worth the wait? Absolutely 100%.
Jan 24th, 2023